NEW DELHI: Providing relief to telecom customers, DoT today said consumer courts have jurisdiction over disputes with operators.
“The District Consumer Forums are competent to deal with the disputes between individual telecom consumers and telecom service providers,” the Department of Telecom said in an official memorandum.
At present, consumers have to follow a cumbersome process to resolve disputes with telecom firms. They have to go through facilities set-up by their operator starting with registering complaints with call centre, then approaching the nodal officer and finally going up to Appellate Authority. Read more