As Steve Irwin would say, “Crikey!” Birds aren’t the only things that have been migrating lately as call centers are flocking elsewhere. What has prompted this? It’s the changes in an environment that could even be bigger than the B2B telemarketing industry.
But what exactly are these changes and how exactly have they drastically changed the behavior patterns of call center companies? Let’s take a look and find out.
In the animal kingdom, natural predators can be one cause. And for call centers, theirs come in the form of consumer behavior that’s been increasing its adaptive intelligence.
Worse still, this new predator comes with a partner: Social Media. Put these two together and it’s no wonder call center activities have been dwindling in the consumer space.