Aegis, the business process outsourcing arm of the Essar Group, signed a deal to take over the customer service aspects of Punjab National Bank including the new business created by the Prime Minister’s push for financial inclusion.
The five-year deal will offer customer support services from Aegis’ centres in Gurgaon and Bhopal and will initially have 500 people. This will be scaled up to 1500 people over the course of the contract. Aegis did not disclose the size of the contract, but a source informed of deal said it was close to Rs 200 crores.
“Creation of schemes like the Jan Dhan Yojana and the push for financial inclusion will create increased demand in the banking sector. I think that the boom that happened in the telecom sector will be replicated in financial services,” Sandip Sen, CEO of Aegis told ET.