Sistema adopts ‘buddy’ system to curb attrition

Sistema Shyam Teleservices (SSTL) has put in place a ‘buddy’ system to try and curb attrition. The Indian unit of Russian conglomerate Sistema JSFC is looking to retain talented mid-level managers and junior employees as part of an exercise to boost internal transparency and employee comfort levels.

Over the past six months, SSTL has assigned an in-house buddy to new entrants at middle management and junior levels for 30-45 days to help them fit in faster and foster a sense of belonging. A buddy is usually a member of the same team.

“Any person who joins Sistema Shyam is supported by a team member who is slightly more tenured and knows the ways of working for the department and the organisation,” Tarun Katyal, chief human resources officer, told ET. SSTL runs CDMA-based mobile services in nine regions under the MTS brand.

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